Privacy Policy

Effective Date: August 27, 2026

At Ft. Campbell Massage (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request information, schedule services, purchase packages, or enroll in a membership.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website, contact us, schedule an appointment, purchase a package, enroll in a membership, or communicate with us.

Depending on how you interact with our website or services, this may include:

• Your name
• Email address
• Phone number
• Mailing or billing information
• Information included in messages or inquiries
• Appointment and scheduling information
• Service or package information
• Membership information
• Payment and transaction-related information
• Information necessary to manage cancellations, rescheduling, refunds, or applicable fees
• Information you voluntarily provide about health conditions, injuries, allergies, medications, pregnancy, or other circumstances relevant to providing services safely
• Any other information you choose to provide when contacting or doing business with us

You are not required to provide personal information simply to browse most areas of our website. However, certain information may be necessary if you request an appointment, purchase a package, enroll in a membership, make a payment, contact us, or use other website features.

Please do not submit unnecessary sensitive personal information through website forms, email, text messages, or other online communications.

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions and inquiries
• Respond to appointment or pre-booking requests
• Schedule, confirm, modify, or cancel appointments
• Provide and manage requested services
• Communicate with you about appointments and services
• Manage packages, memberships, and related benefits
• Process payments and transactions
• Process applicable cancellation, no-show, or other authorized charges
• Manage refunds, credits, or other account-related transactions
• Send appointment reminders and service-related communications
• Improve our website and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Maintain business, financial, and appointment records
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims
• Carry out other purposes disclosed to you at the time information is collected

We do not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

3. Third-Party Services

We may use third-party service providers to help us operate our website and business, including providers that assist with:

• Website hosting and maintenance
• Appointment scheduling and booking
• Customer relationship management
• Email and text communications
• Payment processing
• Package and membership management
• Website analytics
• Marketing and advertising
• Website security
• Fraud prevention
• Other business operations

These third parties may have access to personal information only as reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Payment information may be processed directly by third-party payment providers. We generally do not store complete payment card information on our website servers.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate. We encourage you to review the privacy policies of third-party websites or services before providing them with personal information.

4. Appointment, Package, Membership, and Service Information

If you contact us to request or schedule a massage appointment, we may collect information necessary to respond to your request, schedule your appointment, communicate with you, and provide requested services.

If you purchase a package or enroll in a membership, we may collect and maintain information necessary to administer your purchase or membership, including:

• Package or membership type
• Purchase or enrollment date
• Applicable pricing and billing information
• Services or benefits included
• Appointment and redemption history
• Membership status
• Cancellation or termination information
• Transaction and payment-related information

We may use this information to administer packages and memberships, apply applicable terms and conditions, process payments, manage recurring charges, provide benefits, and maintain accurate business records.

Health-Related Information

To help provide services safely, you may voluntarily provide information relating to health conditions, injuries, allergies, medications, pregnancy, recent procedures, or other circumstances that may be relevant to your requested services.

We use such information for purposes reasonably related to providing and managing requested services and protecting client and practitioner safety.

Please provide only information that is reasonably necessary for your care and avoid submitting unnecessary sensitive information through general website forms or unsecured communications.

5. Communications and SMS/Text Messaging

If you provide your phone number or email address, we may use it to respond to inquiries, communicate about appointments, provide requested services, and send other service-related communications.

Depending on your interaction with us and the communication preferences you provide, we may send communications by phone call, email, or text message.

Appointment and Service-Related Text Messages

We may use text messaging to send appointment confirmations, reminders, scheduling communications, cancellation or rescheduling notices, and other messages related to services you have requested.

Message and data rates may apply depending on your mobile carrier and plan.

Marketing Communications

Where required by applicable law, we will obtain appropriate consent before sending promotional or marketing text messages or emails.

If you receive marketing text messages from us, you may opt out by following the instructions provided in the message, such as replying STOP. You may also contact us directly to request that marketing communications be discontinued.

Opting out of marketing communications does not necessarily prevent us from sending necessary service-related or transactional communications, such as appointment confirmations or important account notices.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We limit access to personal information to individuals and service providers who reasonably need it to perform their responsibilities.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing and managing services
• Maintaining appointment records
• Administering packages and memberships
• Maintaining financial and transaction records
• Resolving disputes
• Preventing fraud or misuse
• Complying with legal, regulatory, tax, or accounting obligations
• Enforcing our agreements

The specific retention period may vary depending on the type of information and the reason it was collected.

8. Disclosure of Information

We do not sell your personal information.

We may disclose personal information when reasonably necessary to:

• Provide requested services
• Operate and maintain our website
• Process appointment, package, membership, or service requests
• Process payments and transactions
• Work with service providers that support our business operations
• Send requested or authorized communications
• Protect our website, business, customers, practitioners, or others
• Prevent fraud, unauthorized activity, or security incidents
• Comply with applicable laws, regulations, legal processes, or governmental requests
• Establish, exercise, or defend legal claims
• Protect our rights, property, or safety, or the rights, property, or safety of others

We may also disclose information when otherwise permitted or required by applicable law.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the ability to:

• Request information about personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Request information about how your information is used or disclosed
• Opt out of certain marketing communications
• Request that we stop sending marketing text messages

These rights may be subject to applicable legal exceptions and limitations.

To make a privacy-related request, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Effective Date” at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

11. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Ft. Campbell Massage
Phone: 931-920-0140
Email: ftcampbellmassage@gmail.com
Address: 1881 Ft. Campbell Blvd., Suite B, Clarksville, TN 37042

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday: By Appointment Only
Sunday: Closed